Frequently Asked Questions
What is Schoolvoice?
Schoolvoice is a reliable platform for efficient school-parent communication using smart technology and a simple interface
that saves time and cuts costs. With the ability to send unlimited messages with unlimited
characters, schools can now communicate as much as they need with parents, making sure parents
are engaged and updated. Schoolvoice is available as a mobile app for parents on both iOS and Android.
How can parents respond to messages they receive from schools via Schoolvoice?
Parents can respond instantly and easily using a set of predefined responses on Schoolvoice:
- Acknowledge message
- Accept/Decline message
- Normal message (no response is required from parent)
- Emergency notifications (requires a special action e.g. call the school)
What languages does Schoolvoice support?
Schoolvoice admin panel is available in English, Arabic, Indonesian, French and Polish. Schoolvoice mobile app supports English, Arabic, Indonesian and French.
Who controls the messages the parents receive?
The school does. Schoolvoice allows your school to delegate responsibility to one or more teachers and/or admins who get
to send messages to parents using a simple admin web portal.
Benefits for Schools
What can schools send to parents using Schoolvoice?
Schools can send parents any information, for example, daily updates, event announcements,
important reminders or student performance notes. You can even attach a photo to your
message. Schoolvoice also has a special Emergency Alert function to inform parents
of urgent events that just cannot wait, whether it be a bus delay due to bad weather, a fire at the
school or a child injury.
What does our school get if we sign up now?
As soon as you sign up for Schoolvoice, you will get a smart communication solution that includes a web admin portal
for your school, as well as a FREE mobile app that allows parents to receive and reply to messages
instantly using a set of predefined responses to increase deliverability rates. A dedicated account
manager with Schoolvoice will be responsible for your school success and your overall satisfaction.
Our team is always ready to give your school any offsite support you might need by phone and email
or onsite if required.
Is Schoolvoice an environmentally friendly platform?
Schoolvoice helps schools achieve their Environmental Objectives by keeping parents up to date without them having to cover
their fridge with school reminders and schedules. Save paper and printing costs with a 100% digital
How can I make sure the message was delivered/read?
Schoolvoice helps you track messages by automatically generating reports that provide information about the deliverability
and interaction from parents.
Benefits for parents
How do parents get Schoolvoice?
Parents can download Schoolvoice directly on their mobile devices from the Google Playstore (Android) or App Store (iOS). The links are available
on our website.
What if the parent forgot to check Schoolvoice?
Schoolvoice as an app is different from emails and websites where the parent needs to check for updates; instead, the app
sends push notifications to notify parents instantly about the received messages. A
special loud siren is used in case the school sends an emergency message.
Schoolvoice vs Other Communication Systems
Email can be very useful and above all free. However, some of its drawbacks can hinder effective school-parent communication. Email
addresses are sometimes outdated or incorrect which results in emails ‘bouncing’ back. Schoolvoice
will eliminate these issues using the emergency notifications feature in case of urgent matters.
SMS (Short Message Service)
SMS’s are easy to use and get more attention than emails but still SMS’s have several limitations
for schools. Having to phrase the message within 160 characters (and as few as 70 in Arabic)
hinders the ability to mention important details in your message. SMS’s are also costly. Having
to send an average of 2-3 messages daily to thousands of parents with the current rates would
probably cost you a fortune. Schoolvoice gives you the ability to send unlimited messages with
unlimited characters. It can also accommodate SMS functions upon request (Terms and Conditions
Newsletters are great and can lend several advantages to your business. Still, communication challenges exist. Newsletters
can be expensive, time consuming, and by the time parents receive them, they might be missing up-to-date information,
unlike a mobile application.
An educational portal is an information repository. It is not an efficient communication tool. Schoolvoice
compliments the portal system but does not replace it.
Privacy and Security
Is the school’s information protected?
Yes, Schoolvoice is a secure platform. Our servers are based in the UAE and have the necessary certifications that will secure
Can parents see each other's messages?
No parent can view other parents’ information via Schoolvoice. We will never make any information
on Schoolvoice public or visible to third parties under any circumstances.